Refund & Cancellation Policy

Last Updated: November 2026 • GM Farming (Pty) Ltd

1. Prepaid Wallet Top-Ups

Funds added to your prepaid wallet are immediately converted to spendable micro-rand tokens for use across all supported AI models. Because token usage is metered in real-time with zero commitments or lock-ins, top-ups are non-refundable once consumed by API completions.

2. Unused Wallet Balances

If you choose to permanently close your developer account and have remaining, unspent prepaid funds exceeding R 50.00 (net of payment gateway transaction and administrative fees), you may request a refund back to your original payment method by emailing allaisouthafrica@gmail.com within 30 days of the deposit.

3. Service Outages & Gateway Errors

In the rare event that an API request fails upstream after funds were reserved, our gateway automatically rolls back the in-flight hold and releases the reserved funds back to your available balance. If you believe your wallet was debited erroneously for a dropped request, contact our team with your request timestamp for prompt reconciliation.