Support & Help Desk
We're here to assist you with API integration, Yoco payments, billing reconciliation, or technical inquiries.
Email Support
Fast human response within South African business hours (08:00 - 17:00 SAST).
allaisouthafrica@gmail.comCompany Information
Entity: GM Farming (Pty) Ltd
Operating in KwaZulu-Natal & across South Africa.
Frequently Asked Questions
How does prepaid token billing work?
You top up your account with Rands via Yoco. When you send an LLM request, our proxy temporarily reserves the maximum cost in micro-rand. When the completion finishes, the exact cost based on actual prompt and completion tokens is settled, and any unspent reserved hold is instantly released back to your available balance.
Do you store our prompts or completions?
No. In accordance with POPIA regulations, we maintain zero disk or database storage for prompts or responses. Only request metadata (model name, timestamp, token counts, latency, and cost) is recorded for billing reconciliation.
Can I request an official tax invoice or receipt?
Yes! Every completed top-up generates an official printable Payment Receipt in your Billing dashboard with date, reference number, and legal entity details.
💬 In-App Support Ticketing Coming Soon
We are working on integrated support ticket submission directly from this dashboard. In the interim, please reach us at allaisouthafrica@gmail.com.